Privacy Policy

This Privacy Policy explains how Mailtwine collects, uses, and protects information when you visit https://mailtwine.com, join a waitlist, contact us, or use the Mailtwine service.

Information we collect

We collect information you provide directly, such as your name, email address, company, messages, waitlist signup details, billing details when applicable, and account details.

When you use the service, we process mailbox content, email metadata, triage rules, drafts, routing settings, approvals, account settings, and related metadata. We also collect basic technical information such as IP address, browser type, device information, pages viewed, referral URLs, and timestamps.

How we use information

We use information to operate the site and service, create and secure accounts, provide product features, respond to requests, send service and waitlist messages, improve reliability, prevent abuse, and meet legal obligations.

Product data

Mailtwine is an AI email triage and email command center for prioritizing, drafting, routing, and approvals. Customer content is processed to provide the product features requested by the account owner or users. Do not send data to Mailtwine unless you have the rights and permissions needed to do so.

Cookies and analytics

We may use cookies, local storage, logs, and analytics tools to keep the site working, understand usage, remember preferences, and protect the service. You can control cookies through your browser settings.

Sharing

We share information with service providers that help us run hosting, email delivery, analytics, security, support, payment processing, and other operations. We may also share information if required by law, to protect rights and safety, or as part of a business transfer.

Retention

We keep information for as long as needed to provide the service, keep business records, resolve disputes, enforce agreements, and meet legal obligations. Account owners may request deletion of account data by contacting us.

Security

We use reasonable technical and organizational safeguards to protect information. No internet service can be guaranteed to be completely secure.

Your choices

You may contact us to request access, correction, export, or deletion of personal information. You may unsubscribe from non-essential emails using the link in those emails or by contacting us.

Children

Mailtwine is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The updated version will be posted on this page.

Contact

Questions or requests: hi@mailtwine.com.